Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of adorabledarling.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The goods came to the Krasnodar Territory for 3 weeks. All as in the photo of the store. I’m very happy, but the Kitty is not very. She is not used to new things. Well, not what, I think that will get used to it. Thank you seller! I recommend.
Rather good quality, looks nice. Cat is around 3,2 kg.
The jacket is good, soft, the paws do not fall out. The cat did not take off. At 2 kg of sphinx came the size of M. closes 2/3 of the back.
We really liked the blouse
Before Novosibirsk came for a month. Several small packages were assembled in one large. On a cat in 3 kg a little more, sometimes paws pull through the neck. Seams of good quality, nothing sticks out.
The track on the site and the actual-different. The product corresponds to the description and price.
Incredible! Arrived in Moscow from China in 6 days! This was not with me yet! :)) even the puppy has not been delivered to me yet, and the fashionable shmot has already arrived :)) very cool! And the thing is very high quality. I recommend such a cool store!
Ordered 15.10, received 31.10, fast enough delivery. The blouse is super, very high quality, and I really liked the cat. Thank you very much to the store.)
Perfect for autumn, in three weeks came
Nice suit. Without sticking threads and unpleasant odors.
Very small size, despite the dimensions indicated in the size description. Size S cat 4,5 kg even on the head did not fit (body length 30, chest volume-35).
The goods of enchantment! Uncle!