Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of adorabledarling.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Wszystko super!:) Thank u for all:)
Super fine harness! Good adjust and sits well!
Very good product. The quality is high.
Fast shipping and excellent quality
Super fast shipping. Quality is excellent all super. Thank you.
Very durable, wow a am amazed.
Everything is fine, it came quickly less than 2 weeks, the size is excellent, the ring under the alresic is, the handle for strength has not yet been tested
The goods came within 3 weeks. The size corresponds to the description. I recommend the product. Quality is excellent.
Very happy with the first one, so ordered it again.
Just the best of the best, I love this harness and truly recommend it
They arrived in 3 weeks in fact the order and are very nice, the impeccable finishes, my border collie looks better than me Golden, I’ll see to regulate it better, maybe a size less or maybe for the. golden retriever body shape doesn’t suit well.
Not the first time we buy in this store. The train was taken for transportation in the car. It is dense, well adjacent to the dog. We have a de Bo, belts are enough with a margin. The top handle is comfortable. The dog is easy to hold. Quality as usual at altitude!
product was really accurate. At first my dog was confused but now he really likes it
Came for a month. Quality, as always, on top. I order the goods of this company for the fourth time, excellent collars and leashes. At 15 kilogram Bulldog, M came up perfectly.
Shipment dotarła in niecały month. Braces are strong and durable, not brudzą up quickly. Easy up it cleans. Size XL fit perfectly on big labradora. Recommend!