Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of adorabledarling.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
C***a –
Perfect. Hot.
A***a –
Sweatshirt dotarła in 2 weeks. Material very comfortable feel, recommend salesman and sweatshirt
L***D –
Beautiful windbreaker. The seams are even. The description corresponds.
A***a –
I arrive in scheduled time
K***s –
Not sweatshirt but is very warm very good fast delivery in Brazil “Sao Paulo” loved
S***b –
Dirty 🙁
M***a –
The quality is super, the village is perfect. It came to vologda of the week for 3. very satisfied with the goods and the store.
Customer –
Super hot quality
C***n –
ok
Customer –
All OK, delivery to Polish 13 days. Juz love this sweatshirt. Only not have tags with description washing, nor what this material. Seller powinnien it improve. Stretcher normally L/XL hoodies and this two XL is not loose, rather fitted.
Customer –
Exactly thick enough
A***z –
Excellent product, very good quality.
O***g –
In general, i liked the quality of tailoring normal, but the material …… quite synthetics-synthetics, i hope that after washing will become softer.
G***e –
Well received on time in accordance with the description good quality good size
M***a –
Perfect, beautiful
E***r –
Very nice and good quality and delivered on exact date that xompromise to deliver it. Very happy
M***z –
M love i have a m o s normally and i asked for an l so that i won’t get too attached and perfect is not very big, inside warm
Customer –
cool
E***i –
Presiso
M***k –
Very nice soft and warm
P***r –
Fast shipping, sweatshirt compatible with description! Recommend
E***o –
Commodity Goods arrived very quickly the description responds to thank the store
B***d –
1,60
R***a –
Very cool
A***v –
With the size guessed, sfor, norms jacket
B***b –
Is super. Heat
A***o –
The parcel was very poorly tracked that made it a little nervous. The estimated delivery time was on October 10-16, it came on October 18. Well packed. The fabric is of normal quality, the pattern is also very well executed. The price fully corresponds to the goods. The size is perfect, so if you know that you have exactly the size S then order the same. I am happy with the order, so I recommend the store, you can safely order
R***r –
Good jacket, I liked.
D*** –
Small size for size.
G*** –
Perku antrą, rekomenduoju. Dydis atitiko.
M***z –
I’m on time, well wrapped. In my view the quality is medium, it does not become authentic sweatshirt. But it looks good and pretty as in the picture. The size a little tight but Ami is doing me good like this.
C***n –
He super this sweatshirt, perfectly at my size. Received quickly, good quality. I took it in size M for a 38/40
E***a –
Cool jacket, delivery to Primorsky Krai was a month. Very soft, pleasant to the body, the colors are bright. The quality is good, the seams are even, odorless. The size corresponds to the description of 46 ordered the size L, came up perfectly.
N***z –
This very good is super warm
A***s –
Such as painted, super. And not small. I wear the size M, and ordered S, and just right.
T***k –
Beautiful bike, but wide to me.
J***c –
All ok