We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location
*Estimated Shipping Time
United States
10-30 Business days
Canada, Europe
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
Asia
10-20 Business days
Africa
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
You receive the wrong item
You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Real customer reviews
Rated 4.94 out of 5 based on 34 customer ratings
34 reviews
100% of buyers enjoyed this product!
5 stars
( 32 )
4 stars
( 2 )
3 stars
( 0 )
2 stars
( 0 )
1 star
( 0 )
Rated 5 out of 5
Customer –
Came in a month. Odorless, neatly sewn, without jambs. Soft, large, and there is a pocket to insert gel pads. I recommend.
Rated 5 out of 5
G***n –
Cool mask, thank you)
Rated 5 out of 5
E***a –
Comfortable, keeps well. Nothing annoying. Happy. thank you. I recommend
Rated 5 out of 5
S***e –
It took almost 2 months to get But is good
Rated 5 out of 5
A***a –
The mask came quickly enough, days for 10. soft, dense, but the nose shines a little. I like it From the inside, the fabric is not like pure cotton, either synthetics or a mixture, to the skin norms.
Rated 5 out of 5
Customer –
It looks a little light underneath, but fine.
Rated 5 out of 5
A***o –
ok
Rated 5 out of 5
M***k –
As picture
Rated 5 out of 5
Customer –
Everything is fine, i liked the mask. Shipping 5 weeks.
Rated 5 out of 5
I***M –
Everything is fine, you can take it, the store is honest, does not cheat.
Rated 5 out of 5
E***a –
I ordered four different mask for sleep. Came well packed, the masks themselves are pleasant, cute and bright. Very cute prints. Track number tracked. I recommend.
Rated 5 out of 5
A***a –
Nice, thank you. In the area of the nose from the bottom, the light pass is small.
Rated 4 out of 5
I***a –
Delivery is almost 3 months (((the mask itself is soft, but stinks, you need to wash before use. In general, i liked)
Rated 5 out of 5
N***a –
Excellent quality. Very precise description.
Rated 5 out of 5
J***a –
Cool, as always, not the first time i order)
Rated 5 out of 5
N***a –
Cute, pleasant to the touch, well packed. Of the shortcomings-i thought there would be a velcro tape to adjust to the size of the head, but no. As a result, i’m tight
Rated 5 out of 5
A***n –
Very cool, i advise! Went 2 months to moscow
Rated 5 out of 5
M***v –
Dense elastic band, and so great thing.
Rated 5 out of 5
Customer –
Same as photo,,, i like it,,, thank you
Rated 5 out of 5
T***o –
Cool mask
Rated 5 out of 5
M***a –
Mask really liked. Made qualitatively, neatly. Came in individual packaging. I liked it very much!!!
Rated 5 out of 5
E***a –
NICE
Rated 5 out of 5
K***a –
Cool masochka, i liked it very much. Quality is good
Rated 5 out of 5
V***V –
The goods on the way were 90 days. As always at “height” our mail. The store, the field of how i told him about the end of the protection of the goods, extended the terms. The goods are satisfied, i recommend the seller.
Rated 5 out of 5
S***v –
Good quality. Thanks 😉
Rated 5 out of 5
E***a –
Excellent mask!!!! I order the second one. Thank you!
Rated 5 out of 5
S***a –
Ok.
Rated 5 out of 5
T***a –
Very nice, i’m happy. On the inside there is a “pocket”, if desired, you can put there, for example, cotton wheels and make it even more comfortable, fit under yourself Thanks to the store for the quality goods, good packaging and fast shipping!
Rated 5 out of 5
S***a –
The mask is excellent, thank you
Rated 5 out of 5
Customer –
It was almost two months, the track is left, not tracked. The size is large, pleasant. Only the filler is strange, rustling some. Most likely I will order more, only at a larger discount (at the time of the order was 110 rubles)
Rated 4 out of 5
Customer –
Delivery more than two months, quality norms, wide elastic band
Rated 5 out of 5
S***s –
Elastic band still big
Rated 5 out of 5
I***n –
Cool. Long shipping is very. In Russia, they assign a new track and combine one of three different parcels. Track on track24.ru you need all parcels.
Rated 5 out of 5
A***a –
Super, I liked everything, as a result I gave my friend and she is delighted, so now I’ll order more pieces 3
Customer –
Came in a month. Odorless, neatly sewn, without jambs. Soft, large, and there is a pocket to insert gel pads. I recommend.
G***n –
Cool mask, thank you)
E***a –
Comfortable, keeps well. Nothing annoying. Happy. thank you. I recommend
S***e –
It took almost 2 months to get But is good
A***a –
The mask came quickly enough, days for 10. soft, dense, but the nose shines a little. I like it From the inside, the fabric is not like pure cotton, either synthetics or a mixture, to the skin norms.
Customer –
It looks a little light underneath, but fine.
A***o –
ok
M***k –
As picture
Customer –
Everything is fine, i liked the mask. Shipping 5 weeks.
I***M –
Everything is fine, you can take it, the store is honest, does not cheat.
E***a –
I ordered four different mask for sleep. Came well packed, the masks themselves are pleasant, cute and bright. Very cute prints. Track number tracked. I recommend.
A***a –
Nice, thank you. In the area of the nose from the bottom, the light pass is small.
I***a –
Delivery is almost 3 months (((the mask itself is soft, but stinks, you need to wash before use. In general, i liked)
N***a –
Excellent quality. Very precise description.
J***a –
Cool, as always, not the first time i order)
N***a –
Cute, pleasant to the touch, well packed. Of the shortcomings-i thought there would be a velcro tape to adjust to the size of the head, but no. As a result, i’m tight
A***n –
Very cool, i advise! Went 2 months to moscow
M***v –
Dense elastic band, and so great thing.
Customer –
Same as photo,,, i like it,,, thank you
T***o –
Cool mask
M***a –
Mask really liked. Made qualitatively, neatly. Came in individual packaging. I liked it very much!!!
E***a –
NICE
K***a –
Cool masochka, i liked it very much. Quality is good
V***V –
The goods on the way were 90 days. As always at “height” our mail. The store, the field of how i told him about the end of the protection of the goods, extended the terms. The goods are satisfied, i recommend the seller.
S***v –
Good quality. Thanks 😉
E***a –
Excellent mask!!!! I order the second one. Thank you!
S***a –
Ok.
T***a –
Very nice, i’m happy. On the inside there is a “pocket”, if desired, you can put there, for example, cotton wheels and make it even more comfortable, fit under yourself Thanks to the store for the quality goods, good packaging and fast shipping!
S***a –
The mask is excellent, thank you
Customer –
It was almost two months, the track is left, not tracked. The size is large, pleasant. Only the filler is strange, rustling some. Most likely I will order more, only at a larger discount (at the time of the order was 110 rubles)
Customer –
Delivery more than two months, quality norms, wide elastic band
S***s –
Elastic band still big
I***n –
Cool. Long shipping is very. In Russia, they assign a new track and combine one of three different parcels. Track on track24.ru you need all parcels.
A***a –
Super, I liked everything, as a result I gave my friend and she is delighted, so now I’ll order more pieces 3