Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of adorabledarling.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
M***z –
Good product, quick dispatch.
V***z –
Gorgeous Design. Fits exactly as stated
O***a –
Very cool case and super fast delivery, many thanks.
O***v –
The cover is very high quality. Cloth is dense.
G***r –
all ok
S***a –
We order the 2nd cover. very good. on the suitcase sat perfectly
V***a –
The product corresponds to the description! quality is good
S***i –
Many thanks to the store very nice to work with him
E***a –
Covers came for 3 weeks before kazakhstan. One case came perfectly on a cloth suitcase. And the plastic cutout for the handle did not fit, but it’s not critical. The material is plump.
A***n –
Cute cover… fast delivery… in experience with the previous order, i can say… the cover survived six flights and as a new…
J***o –
Super! Size s very well approached the suitcase, which we take on the plane for hand luggage. the material is dense, the picture is bright. i recommend. thanks to the store.
L***a –
Perfect, beautiful, great fit, quick delivery. Thank you and I recommend this store.
N***H –
The case for the suitcase came quickly. We are all delighted with the design of the cover!!! The store is very good. I recommend. The cover approached the suitcase m. Plump. Well stretches. Everything is super!
T***a –
The order came to the moscow region for 3 weeks. The cover looks like in the photo. Cute, quality is good. The size of xl was a bit too big on the suitcase samsonite 10u-01002, the dimensions of 75x52x31 cm (102l), we plan to sew from the bottom about the lock on each side about 4-5 cm. Although, it’s not critical. You can leave it that way. I recommend. I plan to buy a similar case of a smaller size on a small suitcase.
O***o –
All
K***y –
Super
T***t –
The most successful bargain here!! Perfect quality, very fast delivery! I’m happy) Thank you!!!!
M***a –
Great thing. The fabric stretches well. Dense. Seams quality.
M***a –
Cool cover. The color is brighter than in the picture. Successfully survived two flights, and then we’ll see. On the size of m a little does not reach the bottom of the suitcase (not as in the picture), but not critical. Most importantly-came quickly, the day before the trip!
B***n –
very good
A***a –
Like the pictures. Excellent quality. I am very happy and satisfied with the purchase. Required supplier. Very grateful
K***s –
perfect just as expected
A***k –
The store did not communicate, did not answer the messages, the order came almost 2 months later.
J***n –
Very good items!!)))) Very good quality!!)) All recommend!))) Very beautiful!!)))
Customer –
The cover is bright, elastic, well sat on the suitcase. It is not exactly suitable for the configuration of the suitcase model, but it is fixable. I like it.
L***i –
Good product, and good quality
R*** –
Thank you!
F***s –
It took a little while to get there but the wait is worth it. The fabric is elastic, good quality and with good print (the image is not deformed when the fabric is stretched). The closure is plastic but it works perfect. The hole setting with the upper handles is perfect, and on the sides you have two closures in case you have handles there. I recommend 100%
A***v –
On the way to 23 days. The appearance and touch quality is excellent. The trip has not yet tried. I recommend
K***a –
Fast delivery, good quality, on my suitcase a little loose